Video Advanced tab field descriptions

The Advanced Video control tab provides complex settings that administrators use for troubleshooting.

The Advanced Video tab provides the following controls:

Name	Description
Video Quality	The system maintains the video quality preference as much as possible in the event of network performance issues. You can optimize your video quality to: Image sharpness: Select Image sharpness for a sharp, clear picture, even though the motion may not be as smooth. Select this option when a participant is seated and you need to share a document during the call. Motion Smoothness: Select Motion Smoothness to make video motion appear smooth, even though the picture may lose detail. Select this option when you do not have to share files on a call. Image sharpness: Select this option for agents to provide a sharp and clear picture even when the video motion may not be smooth. Select this option to allow agents to share documents during a call. Motion smoothness: Select this option to allow agents to view smooth video motion. However, the video may lose some detail. Select this option when the agent does not have to share files on the call.
Video System Performance	The video settings can influence your overall system performance. In order to optimize your system performance, you must adjust the video settings of Avaya one-X Agent. Avaya one-X Agent provides the following options in order to optimize overall system performance: Balanced: Select the Balanced option to balance the video performance with other running applications when a video session begins. By doing so, the system controls the video performance of Avaya one-X Agent with other running applications, thereby optimizing the overall system performance. Video optimized: Select the Video optimized option to optimize the video performance in conjunction with other applications that are running when a video session starts. By doing so, the system optimizes the video performance of Avaya one-X Agent slowing down the performance of other running applications. Applications optimized: Select the Applications optimized to enhance the performance of applications that are running on the desktop when a video session starts. By doing so, the system optimizes the performance of active Windows applications and slows down the video performance of Avaya one-X Agent. Audio Buffer Size (ms): In a typical setup, voice is transmitted faster than the video frames. In this case, the video frame may be out of sync with voice. In order to synchronize the video with voice you can set the audio buffer size from the Audio Buffer Size (ms) drop-down list. The default buffer size is set to `20` micoseconds. Configuring the following settings affects the agent's system performance when the agent uses video interaction while on a call. Select an option that best serves the agent’s requirement. Balanced: Select the Balanced for agents to balance the video performance with other running applications when a video session begins. By doing so, the system controls the video performance of Avaya one-X Agent with other running applications, thereby optimizing the overall system performance. Video optimized: Select the Video optimized option for agents to optimize the video performance in conjunction with other applications that are running when a video session starts. By doing so, the system optimizes the video performance of Avaya one-X Agent slowing down the performance of other running applications. Applications optimized: Select the Applications optimized for agents to enhance the performance of applications that are running on the desktop when a video session starts. By doing so, the system optimizes the performance of active Windows applications and slows down the video performance of Avaya one-X Agent. Audio Buffer Size (ms): In a typical setup, voice is transmitted faster than the video frames. In this case, the video frame may be out of sync with voice. In order to synchronize the video with voice you can set the audio buffer size from the Audio Buffer Size (ms) drop-down list. The agents can set the buffer size. The default buffer size is set to `20` micoseconds.

Name

Description

Video Quality

The system maintains the video quality preference as much as possible in the event of network performance issues. You can optimize your video quality to:

Image sharpness: Select Image sharpness for a sharp, clear picture, even though the motion may not be as smooth. Select this option when a participant is seated and you need to share a document during the call.
Motion Smoothness: Select Motion Smoothness to make video motion appear smooth, even though the picture may lose detail. Select this option when you do not have to share files on a call.

Image sharpness: Select this option for agents to provide a sharp and clear picture even when the video motion may not be smooth. Select this option to allow agents to share documents during a call.
Motion smoothness: Select this option to allow agents to view smooth video motion. However, the video may lose some detail. Select this option when the agent does not have to share files on the call.

Video System Performance

The video settings can influence your overall system performance. In order to optimize your system performance, you must adjust the video settings of Avaya one-X Agent. Avaya one-X Agent provides the following options in order to optimize overall system performance:

Balanced: Select the Balanced option to balance the video performance with other running applications when a video session begins. By doing so, the system controls the video performance of Avaya one-X Agent with other running applications, thereby optimizing the overall system performance.
Video optimized: Select the Video optimized option to optimize the video performance in conjunction with other applications that are running when a video session starts. By doing so, the system optimizes the video performance of Avaya one-X Agent slowing down the performance of other running applications.
Applications optimized: Select the Applications optimized to enhance the performance of applications that are running on the desktop when a video session starts. By doing so, the system optimizes the performance of active Windows applications and slows down the video performance of Avaya one-X Agent.
Audio Buffer Size (ms): In a typical setup, voice is transmitted faster than the video frames. In this case, the video frame may be out of sync with voice. In order to synchronize the video with voice you can set the audio buffer size from the Audio Buffer Size (ms) drop-down list. The default buffer size is set to 20 micoseconds.

Configuring the following settings affects the agent's system performance when the agent uses video interaction while on a call. Select an option that best serves the agent’s requirement.

Balanced: Select the Balanced for agents to balance the video performance with other running applications when a video session begins. By doing so, the system controls the video performance of Avaya one-X Agent with other running applications, thereby optimizing the overall system performance.
Video optimized: Select the Video optimized option for agents to optimize the video performance in conjunction with other applications that are running when a video session starts. By doing so, the system optimizes the video performance of Avaya one-X Agent slowing down the performance of other running applications.
Applications optimized: Select the Applications optimized for agents to enhance the performance of applications that are running on the desktop when a video session starts. By doing so, the system optimizes the performance of active Windows applications and slows down the video performance of Avaya one-X Agent.
Audio Buffer Size (ms): In a typical setup, voice is transmitted faster than the video frames. In this case, the video frame may be out of sync with voice. In order to synchronize the video with voice you can set the audio buffer size from the Audio Buffer Size (ms) drop-down list. The agents can set the buffer size. The default buffer size is set to 20 micoseconds.